Return Policy
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Returns
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 14 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at shopify@iitsupport.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at shopify@iitsupport.com and send your item to: Innovative IT Support PTY LTD, Shop 4A/41-43 Dunmore Street, Wentworthville NSW 2145, Australia.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to: Innovative IT Support PTY LTD, Shop 4A/41-43 Dunmore Street, Wentworthville NSW 2145, Australia
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. - In case of any Products return will be subject to a restocking fee of 25% of the original purchase price (inc. GST). Such restocking fee will be deducted from your refund amount.
- In case you have received item damage in transit we would request you to contact us asap or contact shipping company. We would also suggest you to take some photos as evidence to provide shipping company that item you have received was damaged in transit.
- For any Apple Product, if you find any issue with item, we would recommend you to contact Apple Support to get solution asap. In case they found item is DOA or not fixable and they are unable to offer solution you can contact us for further instructions.
- Apple Warranty Statement https://www.apple.com/au/legal/warranty/
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Please refer to below link for any applecare warranty
https://www.apple.com/au/legal/sales-support/applecare/applecareplus - We do not offer 30 Days Change of Mind policy
- Any Apple or Beats headphones we strongly recommend you to first contact apple support to get solution in case of any issue.
- You must include all of the Products, documentation and accessories intact and in their original packaging along with packing slip and shipping label if applicable.
- Change of mind policy does not apply in case of electronically delivered software Product and has paid a software license fee.
- Innovative IT Support PTY LTD return policy excludes any Services, third party goods or services and pre-installed software Products. All third-party goods or services return or refund requests should be directed to the provider.
- All refunds will be made via the payment method used for the original transaction.
- In case of returning item due to change of mind or any other reason except other than faulty item, cost of shipping will be paid by buyers.
- In case of item Dead on Arrival, if a Product shows symptom of a hardware failure, preventing basic operation please notify us within 7 Days of delivery and we will try to arrange best possible solution to resolve issue in reasonable time frame.
- Please provide the proof of purchase.
- If we determine after inspection that the Product was not DOA, Innovative IT Support PTY LTD reserves the right to charge you the cost of collecting the Product from and returning it to you plus any costs of inspecting the Product will be minimum of $50.